Refund policy

Refunds & Exchanges

At Satin Silk, we want you to feel confident with every purchase. Our team works hard to ensure every product is 100% perfect in every aspect. Here’s how our policy works:

Refunds

  • We only offer refunds if you recorded a video while opening your package and the product is damaged or not as described.
  • This helps us verify the issue quickly and ensures fairness for both sides.

Exchanges

  • Product not as described? No problem! You can exchange your item within 7 days of delivery as long as it’s unworn and in its original packaging.

Damaged or Wrong Item

  • If something isn’t right, we’ll cover the return shipping and send you a replacement quickly.

How it works:

  1. Reach out to us at 0370 8900437 or satinsilkpk@gmail.com with your order details.
  2. Send the item back using a secure courier.
  3. Once we receive and check it, we’ll process your exchange or refund within 7 business days.

Please note: Sale and custom items are final unless they arrive faulty.